Refund policy

Last Updated: 16 July 2026

Returns

You may return eligible products within 14 days of receiving your order.

Returned items must:

• Be unused
• Be in their original condition
• Be returned in their original packaging
• Include proof of purchase

Products should be returned carefully packaged to help prevent damage during transit.

Non-Returnable Items

The following items cannot normally be returned:

• Personalised or customised products
• Gift cards
• Clearance or final sale items where applicable
• Products damaged through misuse

Any statutory consumer rights that apply are not affected.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be processed within 7 business days.

Refunds will be issued to the original payment method used when placing the order. Additional processing time may be required by your bank or payment provider.

Return Shipping Costs

Customers are responsible for return shipping costs unless the product is faulty, damaged on arrival or supplied incorrectly.

Damaged or Incorrect Orders

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with your order information and relevant details so that we can assist you.